Terms of Service

1. About these terms

These terms apply when you use Ezkielyna Store (ezkielyna.store, the Telegram bot and the Mini App), Ezkielyna API, Ezkielyna Studio and the Partner API. By creating an account, buying or using a service you accept them. The Flash and Luna daily plans also have their own Terms & Conditions (S&K) at /syarat/paket, which you accept at checkout and which prevail for those plans.

2. Your account

Keep your password, API keys, redeem codes and verification links private; we never ask for them in support. You are responsible for activity on your account. You can sign in with email and password, Google or Telegram. We may suspend an account that is used for fraud, abuse or in breach of these terms.

3. Catalogue and orders

Prices, stock, duration, delivery method and special terms can change. The information on the product page and in checkout when an order is created applies to that order. An order can be refused or cancelled for errors in data, stock or price, or suspected fraud.

4. Payments

• QRIS and e-wallet: pay the exact amount shown. A small unique number may be added to the price so that we can match your payment; this is part of the amount you pay.
• Account balance: balance paid for an order is deducted immediately.
• USDT (crypto): send USDT on the network shown on the payment screen only, to the address shown, for the exact amount, before the invoice expires. Funds sent on another network, to another address or after expiry may be lost and cannot be recovered by us.
• Binance Pay: follow the instructions on the payment screen.
• Do not pay again while an order shows as processing. Use the order status page or the Support Center with your order code.

5. Digital delivery

Products are delivered automatically or processed manually, as stated in the listing. Manually processed orders are handled during support hours, 08:00-23:00 WIB. The order page link works for at least as long as the product's warranty (and not less than 90 days); keep it private, because it shows what we delivered. Signed-in customers can also open orders from My Orders.

6. Warranty

A warranty applies only where the product page states it, for the period and scope stated there. Make a claim from the order page or the Support Center with your order code and a short description. Warranty does not cover misuse, sharing access, or breaking the rules of a third-party platform.

7. Refunds

Refunds are handled under the Refunds & Disputes Policy. Flash and Luna plan purchases are final once payment succeeded and the key is active, as set out in their S&K, except where the key could not be issued because of our error.

8. Ezkielyna API and plans

• API credit is prepaid balance used per request at the prices shown. Flash and Luna plans give a daily token limit and a request rate, not unlimited use.
• Models are served through third-party providers. The service is best effort: we do not promise 100% uptime, and models or provider routes can change to keep quality.
• Your account and API keys are for the account owner only. Do not share a key, resell access, or put a key behind a service or proxy used by other people without our written permission.
• Fair use: at most 10 concurrent requests per account. Higher use (teams, businesses) needs our approval first through support.
• Trial and promo credit: one account per person. Duplicate accounts, referral farming or email aliases (for example [email protected] or dotted Gmail addresses) lead to every linked account being disabled and the promo credit being forfeited.
• Flash and Luna plans are for personal use only and also have a daily request limit (see their S&K).

9. Acceptable use and enforcement

Do not use the services for fraud, spam, illegal activity, attacks on other users or systems, circumventing limits, or redistributing access without permission.

• Enforcement steps: first a warning by email, then limits on the account, then deactivation.
• Serious cases (reselling access, referral farming, bulk automated scripts on a Flash or Luna plan) can be deactivated at once, and a plan ended this way is not refunded.
• To detect abuse we log IP addresses and request metadata (time, model, token counts, status). These logs do not hold the content of your prompts.

10. Support

Open a ticket in the Support Center or contact us on WhatsApp or Telegram. Support hours are 08:00-23:00 WIB and we aim to give a first answer within 2 hours inside those hours. Never send passwords, OTP codes, API keys or redeem codes to support.

11. Availability and liability

We work to keep the services running but do not guarantee uninterrupted service. To the extent the law allows, our liability for a purchase is limited to the amount you paid for it, and we are not liable for indirect losses or for outages of third-party providers.

12. Changes and law

We may update these terms; material changes are announced on the website at least 7 days before they apply, and the new terms apply to later purchases. These terms are governed by the laws of the Republic of Indonesia.

13. Contact

[email protected], Telegram @EzkielynaStore_Bot, WhatsApp 6285710999204 or the Support Center.