Refunds & Disputes Policy
Version 2.1 · effective 1 November 2026
General principle
Because digital products may be delivered or accessed immediately, refunds are not automatic after access, a code, a licence, or product data has been successfully delivered. Each request is assessed using order evidence, delivery status, and product terms.
Situations that may be considered
A remedy may be considered when payment succeeded but delivery is impossible, delivered access was invalid at delivery, duplicate payment occurred due to a system error, or a material error cannot be corrected through redelivery or replacement.
Raising a dispute
Use Support Center or an official channel with the order reference, a brief timeline, and relevant evidence. Do not send passwords, OTPs, API keys, redemption codes, or verification links. The initial response target is 1–3 business days.