HELP CENTER
Frequently asked questions
Payments, delivery times, API Credit and warranties. Prices and stock on each product page are live.
How do I pay?
Indonesian buyers pay by QRIS, which any banking or e-wallet app can scan. You can also pay from your store balance, with USDT on TRC-20, BEP-20 or Solana, or with Binance Pay. Buyers outside Indonesia can confirm a payment through WhatsApp.
When does my order arrive?
Products marked for automatic delivery arrive on the order page as soon as the payment is confirmed. Pre-orders are confirmed by an admin and processed in about 1–3 hours.
Why is a product a pre-order?
Some products need an admin to set them up, such as VPS plans. Every product priced above IDR 500,000 is also a pre-order: you order it through WhatsApp instead of the QRIS checkout.
Do I need Telegram?
No. You can buy, pay and see your orders on this website. The Telegram bot @EzkielynaStore_Bot and its Mini App sell the same catalog, and Flash and Luna plan keys are also sent there.
How do I use API Credit?
After payment you get a redeem code: sign in at api.ezkielyna.store, open Wallet and paste the code, then create a key in API Keys. If your store account is linked to an Ezkielyna API account (Account → Ezkielyna API), the credit is added straight to that account and there is no code to redeem. The API Credit guide walks through every step.
Where are my orders?
Log in and open My Orders. If you checked out as a guest, the order link is saved in this browser; signing up later with the same email merges those orders into your account. Signed in with Telegram or Google instead? Open the order link and tap Move this order to my account (a plan bought as a guest moves with it).
What does the warranty cover?
Each product lists its own warranty period and what it covers. To claim, open a support ticket with your order number before the period ends. Refunds follow the Refunds & Disputes policy.
I signed up with Google. What is my password?
Accounts created with Google have no password. Keep using Continue with Google, or set a password through Forgot Password.
How do I reach support?
Log in and open a support ticket so it is linked to your order. Without an account, message the admin on WhatsApp.
What should I never share?
Your password, API keys, redeem codes, QRIS payment screens and verification links. The admin will never ask for them.
More detail: API Credit guide · Refunds & Disputes · Support Center